Ting-Han (Daniel) Chen, an award-winning designer and entrepreneur with a focus on experience design, novel service concept, and branding. He holds a BA in Information Communication (2003), a MSc in Architecture (2006) and had studied Innovation Design Engineering at Imperial College London and Royal College of Art in UK (2011).

With 15+ years of industry experiences, he is the founder of a few design-driven companies, among which Play Design Hotel has been nominated by German Design Award, and has won Fast Company’s Innovation By Design Awards, Radical Innovation Award, iF Service Design Award, to name a few, and covered by international media/press including Louis Vuitton® City Guide, CNN Style, The Telegraph Travel, National Geographic Travel, Lonely Planet, and so on.

Besides his regular work, he is often invited to give lectures in universities, share his design and entrepreneurial experiences in professional seminars, or serve as a juror, mentor, consultant, or crit in professional design or entrepreneurial competitions. He also publishes case study papers of his own work in academic conferences such as ICSSI & ICServ, HCI International, or ACM SIGCHI.

Enjoy Happy Food Service Design by Ting Han Chen This design project shows how to transform a traditional fish vendor into a modern social e-commerce brand as a response to the epidemic, and to bridge the gap between traditional fish market shopping and online shopping lifestyle. The brand is rooted in the vendor's 40 year fisheries professionalism, traditional market's way of customer social interactions, and takes customization orders from customers via Line (a most used social app in Taiwan) to deliver freshest, daily caught sea fish and recommended cooking recipes.

Rixing Go Digital Self Guided Service by Ting Han Chen Rixing is the world's last and only type foundry that's still making traditional Chinese letterpress. As part of Taiwan's cultural heritage and an ambitious career rather than a for-profit business, Rixing dedicates itself to conveying cultural values of craftsmanship and aesthetics of letterpress to all. This project aims at helping Rixing deliver its value proposition by implementing a self-guided service for visitors to learn about the history, artefacts, techniques, and commodities of letterpress on their own, leaving staff more time to better serve their customers.

Funaging Elderly Educational Service by Ting Han Chen FunAging is an educational service offering classes of smartphone apps to accompany and empower the elderly. FunAging disseminates the class information with the elderly via Line, a widely used social app in Taiwan among the elderly. However, many elderly have difficulties in registering classes via Line as its interface is not elderly-friendly. This project employs senior-centered service design thinking to enhance the class registration process. A set of systematic design diagnosis clarifies the UX issues, with insightful design deliverables, to make the service more fluent and effective.

Ting Han Chen

4F, No.156-2, Taiyuan Road, Datong District

P: +886982137227

Ting Han Chen is IAD member since 2022, with 6101 IAD rating.